Terms Of Business

Updated: March 16, 2024
Terms of business and conditions of charter hire or chauffeur driven Rolls Royce

1. A provisional reservation will be accepted and held for a maximum of seven days. If confirmation of the booking and a deposit is not received within this period, the reservation may be released without notice.

2. For a Rolls Royce booking, including for a wedding a non-refundable deposit of 50% is required to confirm a booking. The balance of monies due is payable at least 30 days before the date reserved which is non-refundable.

3. For boat private charter a 50% non-refundable payment of the agreed fee is required to secure the reservation. The non-refundable balance of monies due is payable at least 30 days before the date reserved.

4. Catering – food and drink needs to be confirmed four weeks in advance for arrangements to be made.

5. All instructions concerning the supply of food and drinks must be confirmed in writing at least two weeks before the date reserved. Instructions can only be accepted from one organiser or representative. The company reserves the right to refuse to accept the changes after this date.

6. Customers are not permitted to bring their own food or drink aboard other than by prior arrangement with the company. In this case, there will be a corkage charge of £8 per bottle for wines and £15 per bottle for champagne.

7. Parents are responsible for the safety and behaviour of their children. Lifejackets are available and will be produced on request.

8. In the interests of safety, it is recommended that children wear life jackets and are accompanied by an adult when using any open deck.

9. Neither the company nor any of its employees or agents shall be liable for any injury, damage, loss, illness, accident or delay to persons embarked or their possessions howsoever caused, whether sustained in the car/on board the vessel or whilst embarking/ disembarking, save insofar as it results from their proven negligence. Passengers use cars and vessels, steps, gangplanks, open decks, handrails, landing stages etc. that their own risk.

10. The company may at the discretion of the skipper/driver vary the course of the route should circumstances in their opinion so necessitate. The company does not guarantee that any vessel/car will commence or complete any journey or part thereof in any given time or if conditions render it unsafe. While the company will endeavour to conform with the reasonable request of the customer, the skipper/driver shall alone be the sole judge, they accept no liability for any loss or inconvenience, damage or injury from failure to convey any member or members of a party howsoever caused.

11. The Skipper/ Driver is in sole charge of the car or vessel always and all passengers are under his/ her jurisdiction whilst on board. Any party behaving in a manner likely to cause danger to the safety of themselves, others all the vehicle will be asked to disembark.

12. In accordance with the environment agency (Thames region) bye laws, all music must be stopped when passing through or waiting for a lock. Customers are requested to prevent their guests from making undue noise when passing through locks, particularly at night.

13. Losses, damages and breakages to any fixtures, fittings or equipment, particulate safety equipment e.g. Lifebuoys thrown overboard and lost will be charged for.  Also included is the excessive breakages of crockery or glassware.

14. Dogs are allowed on board with prior notification including registered trained assistance dogs.

15. It is the responsibility of the customer to acquaint every member of their party with the above Conditions of Hire.

16. Where severe weather or an Environment Agency closure of the river prevents us from operating the trip booked from the outset, we will endeavour to offer the customer an alternative or shortened experience, or full refund if requested.